Answers to the questions we hear most about our teas, sourcing, shipping, and returns. Can’t find what you’re looking for? Email us at sipteaoasis@teaoasisnaturals.com.
Product & Ingredients
What’s in your tea — any additives or flavoring?
Nothing but the plant itself. Our teas are whole, unprocessed ingredients with no artificial flavors, fillers, or additives — what you see is what you taste.
Are your teas caffeine-free?
Yes, all of our herbal teas are 100% caffeine-free.
Do your teas contain gluten or dairy?
No. Our hibiscus and all our other herbs contain no milk, wheat, barley, or rye — they’re naturally dairy-free and gluten-free.
Is there any sugar in your tea?
No, none of our teas contain added sugar.
Can I eat the tea or cook with it, not just brew it?
Yes — all of our herbs are safe to eat and can be used in cooking and salads, not just steeped as tea.
How long does your tea stay fresh?
Stored properly (sealed, cool, and dry), our tea stays fresh for up to 18 months.
Can I rebrew the same tea leaves or flowers?
Yes — hibiscus in particular can be rebrewed 3-4 times before it loses its color and flavor.
Sourcing & Quality
Where does your hibiscus come from?
Our hibiscus is hand-harvested by local farmers in Northern Nigeria, sustainably grown and sourced directly to support those farming communities.
Where do your other ingredients come from?
We source each ingredient from the regions where it naturally grows best, working with trusted suppliers for consistency and freshness in every batch.
Brewing
How do I brew it?
Our teas can be enjoyed hot or iced — simply steep in hot water to your preferred strength. Hibiscus is also popular infused into culinary creations or DIY natural beauty routines.
Shipping & Orders
Where do you ship?
We currently ship within the United States.
How long does shipping take, and how much does it cost?
Shipping times and costs are calculated at checkout based on your address.
What payment methods do you accept?
Accepted payment methods are shown at checkout; all payments are processed securely and we never store your full card details.
Returns & Refunds
What’s your return policy?
You can return unopened, unused products in original packaging within 30 days of delivery. Opened or used tea pouches can’t be returned for hygiene and freshness reasons.
What if my order arrives damaged or wrong?
Contact us within 48 hours of delivery with photos, and we’ll send a free replacement or a full refund, including original shipping.
How do I start a return?
Email sipteaoasis@teaoasisnaturals.com with your order number and reason for return — we’ll send instructions within 24 hours.
Can I get store credit instead of a refund?
Yes — store credit is valid for 6 months and is often the fastest option.
Wholesale & Bulk Orders
Do you offer wholesale or bulk pricing?
Yes — we supply food-grade bulk hibiscus to tea companies, beverage manufacturers, food and supplement brands, cosmetic manufacturers, and ingredient distributors, in bulk bags, pallets, or container quantities. Request pricing through our Wholesales page.
Health & Safety
Are your teas safe during pregnancy or while on medication?
Our teas are natural wellness products, not intended to diagnose, treat, cure, or prevent any disease. Please consult your healthcare provider before use if you’re pregnant, nursing, or taking medication.